DiscoverService Drive Revolution with Chris CollinsHow Great CSI Can Be So Easy | SDR #311
How Great CSI Can Be So Easy | SDR #311

How Great CSI Can Be So Easy | SDR #311

Update: 2024-11-04
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In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty dive into strategies for achieving incredible Customer Satisfaction Index (CSI) scores in your service department. They break down key techniques for building a customer-first culture, from proactive communication and consistent follow-ups to creating memorable experiences that keep clients coming back. Whether you're facing a dip in CSI or looking to set new service standards, Chris and Christian provide actionable insights to elevate the customer experience and make lasting improvements. Tune in for advice that will not only boost your CSI but also strengthen customer loyalty across the board.

0:00 - 4:48 Chris buying a new car

4:48 - 8:16 Christian goes to Costco

8:16 - 10:55 Chris buying a new TV

10:55 - 16:18 Chris buying a new jet ski

16:18 - 19:26 Automotive News

19:26 - 24:23 How you can have incredible CSI

Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results -

https://shorturl.at/j7J8u

 Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.

http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab Chris' New Leadership Book I AM LEADER: 

https://iamleaderbook.com

 Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:

https://swiy.co/F-ln

 Millionaire Service Advisor also includes our 11-step Circle of Trust System:

https://swiy.co/F-lq

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How Great CSI Can Be So Easy | SDR #311

How Great CSI Can Be So Easy | SDR #311

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